{"id":13371,"date":"2023-12-04T13:57:53","date_gmt":"2023-12-04T13:57:53","guid":{"rendered":"https:\/\/devfourall.wpengine.com\/?page_id=13371"},"modified":"2025-04-16T07:55:55","modified_gmt":"2025-04-16T07:55:55","slug":"allgemein-support","status":"publish","type":"page","link":"https:\/\/4allportal.com\/de\/support","title":{"rendered":"Allgemein: Support"},"content":{"rendered":"\n<style>\n@media screen and (min-width: 391px) {\n  #contact-person-block_8718b83bbf8699d52f5e8e7bcbc7520c {\n    padding-top: 30px;\n    padding-bottom: 30px;\n  }\n}\n\n@media screen and (max-width: 390px) {\n  #contact-person-block_8718b83bbf8699d52f5e8e7bcbc7520c {\n    padding-top: 30px;\n    padding-bottom: 30px;\n  }\n}\n<\/style>\n\n\n<section id=\"contact-person-block_8718b83bbf8699d52f5e8e7bcbc7520c\" class=\"contact-person position-relative\"\n  style=\"background: \">\n\n  <header class=\"container--medium\">\n    \n\n<h2 class=\"wp-block-heading has-text-align-center contact-person__headline mb-2\">Support<\/h2>\n\n\n\n<p class=\"has-text-align-center contact-person__txt\">Finde Unterst\u00fctzung f\u00fcr deine Bed\u00fcrfnisse.<\/p>\n\n\n  <\/header>\n\n  <style>\n.contact-cards__part-four {\n  grid-template-columns: 100%;\n  gap: 3rem;\n}\n\n.light .contact-person-card--horizontal,\n.unset .contact-person-card--horizontal {\n  display: flex;\n  flex-direction: column;\n  grid-template-columns: 0.75fr 1fr;\n  background: white;\n  border: none;\n}\n.dark .contact-person-card--horizontal  {\n  display: flex;\n  flex-direction: column;\n  width: 100%;\n  background: rgba(255,255,255,0.1);\n  border: 1px solid rgba(255,255,255,0.2);\n}\n.contact-person-card--horizontal__img--frame {\n  aspect-ratio: 260 \/ 230;\n  overflow: hidden;\n}\n.contact-person-card--horizontal:hover .card__img--frame {\n  background: white;\n}\n@media screen and (min-width: 768px) {\n\n  .light .contact-person-card--horizontal,\n  .unset .contact-person-card--horizontal {\n    display: grid;\n    grid-template-columns: 0.75fr 1fr;\n    background: white;\n    border: none;\n  }\n  .dark .contact-person-card--horizontal {\n    display: grid;\n      grid-template-columns: 0.75fr 1fr;\n    background: rgba(255,255,255,0.1);\n    border: 1px solid rgba(255,255,255,0.2);\n  }\n\n    .contact-person-card--horizontal__name {\n        font-size: 2.4rem;\n    }\n\n    .contact-cards__part-four .contact-person-card--horizontal__txt{\n        font-size: 1.75rem;\n    }\n\n}\n\n@media (min-width: 992px) {\n  .contact-cards__part-four {\n    grid-template-columns: 1fr 1fr;\n  }\n}\n.contact-cards__part-four .blur {\n  left: -400px;\n  bottom: -200px;\n  z-index: 0;\n  \n}\n<\/style>\n\n\n<ul class=\"container | contact-cards__part-four list-unstyled mt-4 pb-6 d-grid px-2 px-md-0\">\n<div class=\"blur blur-orange-gradient-60\"><\/div>  \n\n  \n  <li class=\"contact-person-card--horizontal | w-100 box-sh rounded overflow-hidden\">\n\n    <div class=\"contact-person-card--horizontal__img--frame w-100 h-100\" style=\"overflow: hidden\">\n    <img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"335\" src=\"https:\/\/4allportal.com\/wp-content\/uploads\/help-community.jpg\" class=\"contact-person-card--horizontal__img d-block w-100 h-100 o-fit--cover lazyload o-position--center\" alt=\"Tausche dich in unserer Community aus\" srcset=\"https:\/\/4allportal.com\/wp-content\/uploads\/help-community.jpg 500w, https:\/\/4allportal.com\/wp-content\/uploads\/help-community-300x201.jpg 300w, https:\/\/4allportal.com\/wp-content\/uploads\/help-community-150x101.jpg 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" title=\"\" \/>  <\/div>\n  \n\n  <div\n    class=\"contact-person-card--horizontal--horizontal__txt--wrapper | px-2 py-3 d-flex flex-column justify-content-between\">\n\n    <div>\n            <p class=\"contact-person-card--horizontal__name\">\n        <strong>\n          Community        <\/strong>\n      <\/p>\n      \n\n            <p class=\"contact-person-card--horizontal__txt \" style=\"flex: 1 0 auto;\">\n        Sich austauschen \u2013 Fragen stellen und Antworten finden.      <\/p>\n          <\/div>\n\n        <div>\n      <a href=\" https:\/\/community.4allportal.com\"\n        class=\"contact-person-card__link primary--link | text-uppercase d-flex m-0\"\n        target=\"_blank\">\n        Zur Community      <\/a>\n    <\/div>\n    \n  <\/div>\n\n\n<\/li>\n\n\n  \n  <li class=\"contact-person-card--horizontal | w-100 box-sh rounded overflow-hidden\">\n\n    <div class=\"contact-person-card--horizontal__img--frame w-100 h-100\" style=\"overflow: hidden\">\n    <img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"335\" src=\"https:\/\/4allportal.com\/wp-content\/uploads\/help-documentation.jpg\" class=\"contact-person-card--horizontal__img d-block w-100 h-100 o-fit--cover lazyload o-position--center\" alt=\"Finde technische Antworten in der Dokumentation\" srcset=\"https:\/\/4allportal.com\/wp-content\/uploads\/help-documentation.jpg 500w, https:\/\/4allportal.com\/wp-content\/uploads\/help-documentation-300x201.jpg 300w, https:\/\/4allportal.com\/wp-content\/uploads\/help-documentation-150x101.jpg 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" title=\"\" \/>  <\/div>\n  \n\n  <div\n    class=\"contact-person-card--horizontal--horizontal__txt--wrapper | px-2 py-3 d-flex flex-column justify-content-between\">\n\n    <div>\n            <p class=\"contact-person-card--horizontal__name\">\n        <strong>\n          Dokumentation (API)        <\/strong>\n      <\/p>\n      \n\n            <p class=\"contact-person-card--horizontal__txt \" style=\"flex: 1 0 auto;\">\n        Finde Hilfe f\u00fcr deine Custom-Integration in unserer Doku.      <\/p>\n          <\/div>\n\n        <div>\n      <a href=\" https:\/\/developer.4allportal.com\/\"\n        class=\"contact-person-card__link primary--link | text-uppercase d-flex m-0\"\n        target=\"_blank\">\n        Zur Dokumentation      <\/a>\n    <\/div>\n    \n  <\/div>\n\n\n<\/li>\n\n\n  \n  <li class=\"contact-person-card--horizontal | w-100 box-sh rounded overflow-hidden\">\n\n    <div class=\"contact-person-card--horizontal__img--frame w-100 h-100\" style=\"overflow: hidden\">\n    <img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"335\" src=\"https:\/\/4allportal.com\/wp-content\/uploads\/help-servicedesk.jpg\" class=\"contact-person-card--horizontal__img d-block w-100 h-100 o-fit--cover lazyload o-position--center\" alt=\"Melde Fehler und Anforderungen von Support\" srcset=\"https:\/\/4allportal.com\/wp-content\/uploads\/help-servicedesk.jpg 500w, https:\/\/4allportal.com\/wp-content\/uploads\/help-servicedesk-300x201.jpg 300w, https:\/\/4allportal.com\/wp-content\/uploads\/help-servicedesk-150x101.jpg 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" title=\"\" \/>  <\/div>\n  \n\n  <div\n    class=\"contact-person-card--horizontal--horizontal__txt--wrapper | px-2 py-3 d-flex flex-column justify-content-between\">\n\n    <div>\n            <p class=\"contact-person-card--horizontal__name\">\n        <strong>\n          Service Status        <\/strong>\n      <\/p>\n      \n\n            <p class=\"contact-person-card--horizontal__txt \" style=\"flex: 1 0 auto;\">\n        Aktuelle Informationen zu geplanten Wartungen sowie m\u00f6gliche Serviceeinschr\u00e4nkungen.      <\/p>\n          <\/div>\n\n        <div>\n      <a href=\" https:\/\/status.4allportal.cloud\/\"\n        class=\"contact-person-card__link primary--link | text-uppercase d-flex m-0\"\n        target=\"_blank\">\n        Systemstatus \u00fcberpr\u00fcfen      <\/a>\n    <\/div>\n    \n  <\/div>\n\n\n<\/li>\n\n\n  \n  <li class=\"contact-person-card--horizontal | w-100 box-sh rounded overflow-hidden\">\n\n    <div class=\"contact-person-card--horizontal__img--frame w-100 h-100\" style=\"overflow: hidden\">\n    <img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"335\" src=\"https:\/\/4allportal.com\/wp-content\/uploads\/help-roadmap.jpg\" class=\"contact-person-card--horizontal__img d-block w-100 h-100 o-fit--cover lazyload o-position--center\" alt=\"Erfahre alles \u00fcber neue Funktionen\" srcset=\"https:\/\/4allportal.com\/wp-content\/uploads\/help-roadmap.jpg 500w, https:\/\/4allportal.com\/wp-content\/uploads\/help-roadmap-300x201.jpg 300w, https:\/\/4allportal.com\/wp-content\/uploads\/help-roadmap-150x101.jpg 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" title=\"\" \/>  <\/div>\n  \n\n  <div\n    class=\"contact-person-card--horizontal--horizontal__txt--wrapper | px-2 py-3 d-flex flex-column justify-content-between\">\n\n    <div>\n            <p class=\"contact-person-card--horizontal__name\">\n        <strong>\n          Roadmap        <\/strong>\n      <\/p>\n      \n\n            <p class=\"contact-person-card--horizontal__txt \" style=\"flex: 1 0 auto;\">\n        Finde heraus, welche Features als n\u00e4chstes ver\u00f6ffentlicht werden und reiche deine eigenen Ideen ein.      <\/p>\n          <\/div>\n\n        <div>\n      <a href=\" https:\/\/roadmap.4allportal.com\"\n        class=\"contact-person-card__link primary--link | text-uppercase d-flex m-0\"\n        target=\"_blank\">\n        Zur Roadmap      <\/a>\n    <\/div>\n    \n  <\/div>\n\n\n<\/li>\n\n\n  <\/ul>\n<\/section>\n\n\n\n<section id=\"cta-banner-block_29dcd58f3dd006f9db11d595a220fe70\" class=\"cta-banner unset video d-flex section-pt section-pb align-items-center position-relative\" style=\"min-height: 35rem; overflow: hidden;\">\n\n  \n<style>\n@media screen and (min-width: 391px) {\n  #cta-banner-block_29dcd58f3dd006f9db11d595a220fe70 {\n    padding-top: 30px;\n    padding-bottom: 30px;\n  }\n}\n\n@media screen and (max-width: 390px) {\n  #cta-banner-block_29dcd58f3dd006f9db11d595a220fe70 {\n    padding-top: 30px;\n    padding-bottom: 30px;\n  }\n}\n<\/style>\n  <style>\n  .overlay__img--frame {\n    position: absolute;\n    z-index: -1;\n    overflow: hidden;\n    opacity: 0.1;\n    width: 100%;\n  }\n  <\/style>\n\n  \n<div class=\"container rounded position-relative\">\n  <div class=\"blur blur-orange-gradient-60\"><\/div>  \n  <rticle class=\"row\">\n    <article class=\"col-12 col-lg-5 d-inline-flex justify-content-center flex-column\">\n        <div class=\"inner p-4 text-lg-start\">\n        \n\n<h3 class=\"wp-block-heading\">Chat &amp; Support \u2013 Schnelle Hilfe direkt in der App!<\/h3>\n\n\n\n<p>Hast du Fragen oder Probleme? Unser<strong> In-App-Chat<\/strong> bringt dich direkt mit unseren Experten in Kontakt \u2013 unkompliziert und schnell.<\/p>\n\n\n\n<p><strong>\ud83d\udcac Starte den Chat<\/strong><\/p>\n\n\n\n<p><strong>\ud83d\udcd6 Durchsuche die Dokumentation<\/strong><\/p>\n\n\n\n<p><strong>\ud83d\udee0 Nutze die Troubleshooting-Guides<\/strong><\/p>\n\n\n\n<p><strong>\ud83c\udfab Erstelle ein Ticket<\/strong><\/p>\n\n\n\n<p>Finde deine L\u00f6sung \u2013 einfach &amp; effizient! \ud83d\ude80<\/p>\n\n\n        <\/div>\n    <\/article>\n    <div class=\"col-12 col-lg-7 d-flex align-items-center\">\n                <div class=\"cta-banner__video--frame\">\n\n            <video autoplay muted loop>\n                <source src=\"https:\/\/4allportal.com\/wp-content\/uploads\/screencast-support.mp4\" type=\"video\/mp4\">\n            <\/video>\n\n        <\/div>\n            <\/div>\n  <\/div>\n<\/div><\/section>\n\n\n<style>\n@media screen and (min-width: 391px) {\n  #ansprechpersonen {\n    padding-top: 30px;\n    padding-bottom: 30px;\n  }\n}\n\n@media screen and (max-width: 390px) {\n  #ansprechpersonen {\n    padding-top: 30px;\n    padding-bottom: 30px;\n  }\n}\n<\/style>\n\n\n<section id=\"ansprechpersonen\" class=\"contact-person position-relative\"\n  style=\"background: \">\n\n  <header class=\"container--medium\">\n    \n\n<h2 class=\"wp-block-heading has-text-align-center\">Deine Ansprechpersonen<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Wir unterst\u00fctzen dich und entwickeln mit dir dein 4ALLPORTAL weiter.<\/p>\n\n\n  <\/header>\n\n  <style>\n.light .contact-person-card,\n.unset .contact-person-card {\n  width: 100%;\n  max-width: 42.75rem;\n  background: white;\n  border: none;\n}\n.dark .contact-person-card {\n  width: 100%;\n  max-width: 42.75rem;\n  background: rgba(255,255,255,0.1);\n  border: 1px solid rgba(255,255,255,0.2);\n}\n.contact-person-card__name {\n  line-height: 1;\n}\n.contact-person-card__img--frame {\n  height: 35rem;\n}\n.three-cards-contact {\n  grid-template-columns: repeat(3, 1fr);\n}\n.contact-person-card__name {\n  font-size: 2.4rem;\n}\n.three-cards-contact .contact-person-card__txt{\n    font-size: 1.75rem;\n}\n@media screen and (max-width: 768px) {\n  .contact-person-card__name {\n    font-size: 1.6rem;\n  }\n  .contact-person-card__img--frame {\n    height: 20rem;\n  }\n  .three-cards-contact .contact-person-card__txt{\n      margin-bottom:unset;\n  }\n}\n<\/style>\n<div class=\"container mobileslide px-1 px-lg-0\" style=\"overflow:hidden\">\n  <ul class=\"swiper-wrapper three-cards-contact container | d-grid list-unstyled mt-2 pb-2 gap-3\"\n    style=\"grid-auto-flow: column; grid-auto-columns: 1fr;\">\n\n    \n    <li class=\"swiper-slide contact-person-card | d-flex flex-column align-items-center box-sh h-100 rounded overflow-hidden\">\n\n    <div class=\"contact-person-card__img--frame w-100\" style=\"overflow: hidden;\">\n    <img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"333\" src=\"https:\/\/4allportal.com\/wp-content\/uploads\/help-ansprechpartner-tim-fischer.jpg\" class=\"contact-person-card__img w-100 h-100 o-fit--cover lazyload o-position--center\" alt=\"\" srcset=\"https:\/\/4allportal.com\/wp-content\/uploads\/help-ansprechpartner-tim-fischer.jpg 500w, https:\/\/4allportal.com\/wp-content\/uploads\/help-ansprechpartner-tim-fischer-300x200.jpg 300w, https:\/\/4allportal.com\/wp-content\/uploads\/help-ansprechpartner-tim-fischer-150x100.jpg 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" title=\"help-ansprechpartner-tim-fischer\" \/>  <\/div>\n  \n    <p class=\"contact-person-card__name | text-center px-3 px-md-5 mt-2\">\n    <strong>\n      Tim Fischer    <\/strong>\n  <\/p>\n  \n\n  \n\n    <div class=\"ps-3 pe-5 px-md-5 pb-2 mt-2\">\n\n    <a href=\"https:\/\/calendly.com\/4allportaltfi\/meeting-with-4allportal?text_color=333333&#038;primary_color=ff8200\" class=\"contact-person-card__link primary--link | d-flex text-uppercase m-0\" style=\"flex: 1 0 auto\" target=\"_self\" rel=\"noopener\">\n      Termin buchen    <\/a>\n  <\/div>\n  \n<\/li>\n    \n    <li class=\"swiper-slide contact-person-card | d-flex flex-column align-items-center box-sh h-100 rounded overflow-hidden\">\n\n    <div class=\"contact-person-card__img--frame w-100\" style=\"overflow: hidden;\">\n    <img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"600\" src=\"https:\/\/4allportal.com\/wp-content\/uploads\/onboarding-managerin-4allportal.jpg\" class=\"contact-person-card__img w-100 h-100 o-fit--cover lazyload o-position--center\" alt=\"\" srcset=\"https:\/\/4allportal.com\/wp-content\/uploads\/\/onboarding-managerin-4allportal.jpg 600w, https:\/\/4allportal.com\/wp-content\/uploads\/\/onboarding-managerin-4allportal-300x300.jpg 300w, https:\/\/4allportal.com\/wp-content\/uploads\/\/onboarding-managerin-4allportal-150x150.jpg 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" title=\"\" \/>  <\/div>\n  \n    <p class=\"contact-person-card__name | text-center px-3 px-md-5 mt-2\">\n    <strong>\n      Damaris Brodnicki-Martinez    <\/strong>\n  <\/p>\n  \n\n  \n\n    <div class=\"ps-3 pe-5 px-md-5 pb-2 mt-2\">\n\n    <a href=\"https:\/\/calendly.com\/d-brodnicki-4allportal\/30min?text_color=333333&#038;primary_color=ff8200\" class=\"contact-person-card__link primary--link | d-flex text-uppercase m-0\" style=\"flex: 1 0 auto\" target=\"_blank\" rel=\"noopener\">\n      Termin buchen    <\/a>\n  <\/div>\n  \n<\/li>\n    \n    <li class=\"swiper-slide contact-person-card | d-flex flex-column align-items-center box-sh h-100 rounded overflow-hidden\">\n\n    <div class=\"contact-person-card__img--frame w-100\" style=\"overflow: hidden;\">\n    <img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"600\" src=\"https:\/\/4allportal.com\/wp-content\/uploads\/luca-derieth-square-web-DSC_6278-Bearbeitet.png\" class=\"contact-person-card__img w-100 h-100 o-fit--cover lazyload o-position--center\" alt=\"\" srcset=\"https:\/\/4allportal.com\/wp-content\/uploads\/luca-derieth-square-web-DSC_6278-Bearbeitet.png 600w, https:\/\/4allportal.com\/wp-content\/uploads\/luca-derieth-square-web-DSC_6278-Bearbeitet-300x300.png 300w, https:\/\/4allportal.com\/wp-content\/uploads\/luca-derieth-square-web-DSC_6278-Bearbeitet-150x150.png 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" title=\"luca-derieth-square-web-DSC_6278-Bearbeitet\" \/>  <\/div>\n  \n    <p class=\"contact-person-card__name | text-center px-3 px-md-5 mt-2\">\n    <strong>\n      Luca Derieth    <\/strong>\n  <\/p>\n  \n\n  \n\n    <div class=\"ps-3 pe-5 px-md-5 pb-2 mt-2\">\n\n    <a href=\"https:\/\/calendly.com\/l-derieth-4allportal\/30min?text_color=333333&#038;primary_color=ff8200\" class=\"contact-person-card__link primary--link | d-flex text-uppercase m-0\" style=\"flex: 1 0 auto\" target=\"_self\" rel=\"noopener\">\n      Termin buchen    <\/a>\n  <\/div>\n  \n<\/li>\n    \n  <\/ul>\n  <div class=\"personSwiper-pagination swiper-pagination d-block d-xl-none mt-1\"><\/div>\n<\/div>\n<script type=\"module\">\nconst contactPersonSwiper = new Swiper('.mobileslide', {\n  \/\/ Optional parameters\n  direction: 'horizontal',\n  slidesPerView: 1.2,\n  spaceBetween: 10,\n  centeredSlides: true,\n  loop: true,\n  navigation: {\n    enabled: false,\n  },\n  pagination: {\n    el: '.personSwiper-pagination',\n    type: 'bullets',\n    clickable: false,\n  },\n  breakpoints: {\n    390: {\n      slidesPerView: 1.25,\n      centeredSlides: true,\n      spaceBetween: 20,\n    },\n    768: {\n      slidesPerView: 2.5,\n      centeredSlides: true,\n      spaceBetween: 20,\n    },\n    992: {\n      slidesPerView: 3,\n      centeredSlides: false,\n      spaceBetween: 40,\n    }\n  }\n})\n<\/script>\n<\/section>\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"product_categories":[],"customer_stage":[],"class_list":["post-13371","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/4allportal.com\/de\/wp-json\/wp\/v2\/pages\/13371","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/4allportal.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/4allportal.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/4allportal.com\/de\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/4allportal.com\/de\/wp-json\/wp\/v2\/comments?post=13371"}],"version-history":[{"count":0,"href":"https:\/\/4allportal.com\/de\/wp-json\/wp\/v2\/pages\/13371\/revisions"}],"wp:attachment":[{"href":"https:\/\/4allportal.com\/de\/wp-json\/wp\/v2\/media?parent=13371"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/4allportal.com\/de\/wp-json\/wp\/v2\/tags?post=13371"},{"taxonomy":"product_categories","embeddable":true,"href":"https:\/\/4allportal.com\/de\/wp-json\/wp\/v2\/product_categories?post=13371"},{"taxonomy":"customer_stage","embeddable":true,"href":"https:\/\/4allportal.com\/de\/wp-json\/wp\/v2\/customer_stage?post=13371"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}