4ALLPORTAL services
4ALLPORTAL is more than DAM or PIM software. With 4ALLPORTAL you get the full power of a team with over 20 years of experience, a highly scalable solution that adapts to your needs, and a network of international partners combined with a service level agreement (SLA) and secure, fail-safe servers in Germany.
Get to know 4ALLPORTAL
Manufacturer. Implementer. Developer. Consultant.
Implementation
In addition to the in-house implementation team, 4ALLPORTAL also works on projects with selected, experienced partners around the world who support you in the introduction, configuration and maintenance of the software.
An experienced project team and a fixed contact person on the manufacturer side help you to establish efficient file and data management.
Customizing the software
To ensure that you optimally exploit all the possibilities of 4ALLPORTAL for your purposes, we develop customised integrations and connectors as well as individual workflows according to your requirements.
4ALLPORTAL offers a range of interfaces that are permanently optimised and expanded through partners and customer requests. If your team already uses an industry solution and this is to be connected to your own 4ALLPORTAL, this is easily possible via our interfaces.
Learn how to further develop your 4ALLPORTAL yourself in training courses or documentation. Alternatively, there is always an experienced team of developers behind your 4ALLPORTAL that can implement new requirements for you.
Several Hosting Options
On-Premise
With a private, company-owned on-premise solution, you have full control over your own data. Compliance with data protection regulations and the associated security are often the reasons for having your own server. The flexible options for customizing and expanding the software according to your own wishes also usually speak in favor of an on-premise solution. If your company already has a mature IT infrastructure and the appropriate hardware, we will be happy to install 4ALLPORTAL on your own servers. Due to the work with highly sensitive data, public institutions and public administrations are subject to strict guidelines. For many years, they have therefore relied on the on-premise approach. As part of its regular participation in tenders, 4ALLPORTAL already knows the requirements and problems of public administration.
Cloud
In the cloud, you store your digital media fail-safe on our servers in Germany and make them in contrast to an on-premise solution, with the cloud you receive not only the product but also the corresponding services. The initial investment is relatively lower and the service provider takes over the operation of the server infrastructure. Adjustments to the storage space are also possible without any problems.
4ALLPORTAL As a Partner
DAM and PIM Consulting
Every company has its specific requirements in terms of interfaces, number of users, storage space and module selection. To ensure that you receive a suitable offer, we hold a personal needs meeting with you in advance.
To ensure that your team exploits the full potential of 4ALLPORTAL and that the project can be implemented efficiently, we discuss metadata, extensions and functions of 4ALLPORTAL together.
Your personal 4ALLPORTAL contact
With us you are not a ticket!
A personal contact person is available to you before and also after the go-live of your system. Whether it’s a casual exchange or a demo on new functions: The expert is available to answer all your questions about your solution.
In this way we ensure that the software scales with the success of your company, that your 4ALLPORTAL adapts to your growth and remains as flexible as possible.
Service Level Agreements (SLA)
In addition to our licence models, you receive our Service Level Agreement (SLA) as a guarantee for smooth support. This applies to the 4ALLPORTAL software and the 4ALLPORTAL Cloud Service. All licence models include the basic version of the SLA. Extended support services can also be booked by individual agreement.
Support and operation
Our operations department ensures the smooth and stable operation of your personal 4ALLPORTAL. They provide you with important updates and desired upgrades. In the event of a malfunction, they are on the spot as quickly as possible and take care of troubleshooting.
If you have any questions or requests regarding the configuration of 4ALLPORTAL and its extensions, our support is at your disposal. Via the helpdesk, you can conveniently forward adjustments or change requests immediately to our development experts.
In the context of software optimization and further development, we are at your side with help and advice. Other 4ALLPORTAL experts, whether partners or direct employees, can be found in the 4ALLPORTAL community.
